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POLICIES

PRIOR TO APPOINTMENT

All clients must come with a clean face (no makeup). Comfortable attire is recommended. All clients must stay away from caffeinated drinks 24 hours prior to service. No extra people. 

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LATE POLICY

Clients are given a 10-minute grace period for their appointment.

  • Arrivals after 10 minutes will incur a $30 late fee.

  • Arrivals 15 minutes or more late may be subject to cancellation and will need to reschedule. In this case, the retainer remains non-refundable.

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PAYMENT & BOOKING POLICY

To ensure a seamless experience, we accept Cash or Credit Card as our only forms of payment. A $25 non-refundable retainer is required at the time of booking to secure your appointment; this retainer is applied toward your service total and is not an additional fee. Please note that all credit card transactions are subject to a 7% sales tax added at checkout, and the remaining balance is due at the time of your appointment. All sales are final, and we do not offer refunds on services.

 

MEMBERSHIP & PRICING

We are excited to offer a Monthly Subscription for our regular clients, requiring only a one-month commitment to unlock preferred pricing. Under this subscription, lash fills are offered at a discounted rate of $110, while standard non-member fills are priced at $120. This program is designed to reward our loyal clients with consistent savings and effortless maintenance.

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CANCELLATION POLICY

Clients must notify Lash Muse Studio at least 48 hours in advance to cancel or reschedule an appointment.

  • Cancellations or reschedules made within the 48-hour notice period will result in the retainer being transferred to a future appointment (one-time courtesy).

  • Cancellations made outside of the 48-hour notice period will forfeit the $25 retainer.

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LASH LENGTH POLICY
For the health and integrity of your natural lashes, we exclusively use lash extensions ranging from 8mm to 20mm. This allows us to create safe, customized lash sets that enhance your natural beauty while maintaining long-term lash health.

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LASH FILL POLICY

Maintaining the integrity of your lash set is our top priority. Lash fill appointments must be scheduled every 2–3 weeks, and clients must arrive with at least 60% of their extensions intact. If it has been longer than 3 weeks since your last visit or if your retention is below 60%, the service will be classified and charged as a Full Set.

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EARLY LASH SHEDDING

All clients have up to 72 hours from appointment to contact the lash artist if the client loses 30% of lashes excessively.

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REFUND POLICY FOR LASH PRODUCTS

At The Lash Muse, we strive to provide our customers with the highest quality lash products and exceptional customer service. However, we understand that there may be instances where you may need to request a refund. Please read our refund policy carefully to understand the terms and conditions regarding refunds for lash products.

  1. Eligibility for Refunds:

    • Only products purchased directly from The Lash Muse are eligible for a refund.

    • Products must be unused, unopened, and in their original packaging to qualify for a refund.

    • Refund requests must be made within 14 days of the purchase date.

  2. Refund Process:

    • To initiate a refund, please contact our customer support team at support@lashmusestudio.com and provide the following information: order number, product details, reason for the refund request, and any supporting documentation if required.

    • Our customer support team will review your request and guide you through the return process if necessary.

    • If the refund is approved, you will receive a return merchandise authorization (RMA) number along with instructions on how to return the product(s).

    • The product(s) must be returned to us within 7 days from the date the RMA number is issued. Return shipping costs will be the responsibility of the customer.

    • Once we receive the returned product(s) and verify their condition, we will process the refund.

    • Refunds will be issued using the original payment method within 10-14 business days from the date of receiving the returned product(s).

  3. Non-Refundable Items:

    • Used, opened, or damaged products are not eligible for a refund.

    • Shipping and handling charges are non-refundable unless there was an error on our part or if the product arrived damaged.

    • Gift cards and promotional items are non-refundable.

  4. Exchanges:

    • We do not offer direct exchanges for lash products. If you wish to exchange a product, please follow the refund process outlined above and place a new order for the desired product.

  5. Damaged or Incorrect Products:

    • If you receive a damaged or incorrect product, please contact our customer support team within 7 days of delivery. We may request photos or other evidence to support your claim.

    • We will provide a replacement or issue a refund, including any applicable shipping costs, for damaged or incorrect products.

  6. Final Sale Items:

    • Certain items may be marked as final sale, indicating they are non-refundable. Please review the product description or contact customer support team for clarification before purchasing final sale items.

Please note that our refund policy is subject to change without prior notice. It is advisable to review the policy periodically to stay informed about any updates.

If you have any further questions or need assistance, please don't hesitate to contact our customer support team at support@lashmusestudio.com. We are here to help you.

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