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POLICIES

PRIOR TO APPOINTMENT

All clients must come with a clean face (no makeup). Comfortable attire is recommended. All clients must stay away from caffeinated drinks 24 hours prior to service. No extra people. 

LATE POLICY

All clients will be given a 10-minute grace period for their appointment. Any client that comes after the 10-minute grace period will be charged a $30 late fee. Any client 15-minutes late will be subject to cancellation and must reschedule their appointment if so choose.

 

PAYMENT POLICY

All clients have the option to pay for service in the form of cash, Zelle, Cashapp, Apple Pay or Credit Card on File. For clients that use Cashapp or Apple Pay as form of payment, an additional $1.50 will be charged. All Credit Card payment transactions will be charged a sales tax. All sales are final. There are no refunds.

 

CANCELLATION POLICY

All clients must notify the lash artist 24 hours in advance if, for any reason, the client needs to cancel or reschedule an appointment. If the client fails to do so, the client will be charged 50% of the service booked.

 

LASH FILL POLICY

All clients must have 60% or more of lash set and must come in for scheduled 2-3 week fills. Anything less 60% or more than 3 weeks will be considered a full set. In this case, the client will be charged for a full set.

 

EARLY LASH SHEDDING

All clients have up to 72 hours from appointment to contact the lash artist if the client loses 30% of lashes excessively.

REFUND POLICY FOR LASH PRODUCTS

At The Lash Muse, we strive to provide our customers with the highest quality lash products and exceptional customer service. However, we understand that there may be instances where you may need to request a refund. Please read our refund policy carefully to understand the terms and conditions regarding refunds for lash products.

  1. Eligibility for Refunds:

    • Only products purchased directly from The Lash Muse are eligible for a refund.

    • Products must be unused, unopened, and in their original packaging to qualify for a refund.

    • Refund requests must be made within 14 days of the purchase date.

  2. Refund Process:

    • To initiate a refund, please contact our customer support team at support@lashmusestudio.com and provide the following information: order number, product details, reason for the refund request, and any supporting documentation if required.

    • Our customer support team will review your request and guide you through the return process if necessary.

    • If the refund is approved, you will receive a return merchandise authorization (RMA) number along with instructions on how to return the product(s).

    • The product(s) must be returned to us within 7 days from the date the RMA number is issued. Return shipping costs will be the responsibility of the customer.

    • Once we receive the returned product(s) and verify their condition, we will process the refund.

    • Refunds will be issued using the original payment method within 10-14 business days from the date of receiving the returned product(s).

  3. Non-Refundable Items:

    • Used, opened, or damaged products are not eligible for a refund.

    • Shipping and handling charges are non-refundable unless there was an error on our part or if the product arrived damaged.

    • Gift cards and promotional items are non-refundable.

  4. Exchanges:

    • We do not offer direct exchanges for lash products. If you wish to exchange a product, please follow the refund process outlined above and place a new order for the desired product.

  5. Damaged or Incorrect Products:

    • If you receive a damaged or incorrect product, please contact our customer support team within 7 days of delivery. We may request photos or other evidence to support your claim.

    • We will provide a replacement or issue a refund, including any applicable shipping costs, for damaged or incorrect products.

  6. Final Sale Items:

    • Certain items may be marked as final sale, indicating they are non-refundable. Please review the product description or contact customer support team for clarification before purchasing final sale items.

Please note that our refund policy is subject to change without prior notice. It is advisable to review the policy periodically to stay informed about any updates.

If you have any further questions or need assistance, please don't hesitate to contact our customer support team at support@lashmusestudio.com. We are here to help you.

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